FAQ

Your satisfaction is our #1 priority.
If you do not find the answer to your question below, please Contact Us.
We will answer all emails in 1-2 business days.

Ordering

Do you provide a shipment tracking number?
Yes. All orders that are shipped from Nicholai Khan have tracking numbers you can use online. The number will be emailed to you when your merchandise ships and is also available in your Google Checkout account.
How long will my order take to ship?
Orders take 2 – 4 weeks to print and ship. We offer various ship time options through UPS and USPS.
How will my order ship?
All prints will ship in a cylinder tube ready to be mounted in the frame of your choice upon receipt.
Do you have framing options?
Contact Us for custom frame options.

Product

Is the original artwork available for painting?
Contact Us for more information about availability of originals.
My piece has been damaged upon arrival. What do I do?
While we make every effort to ensure your artwork arrives in perfect condition, sometimes things happen. Hold on to the packaging, take pictures of the damage if possible and Contact Us immediately.
What is your Return / Exchange Policy?
If you are not satisfied with your purchase, we will issue a refund, credit, or exchange. Returned merchandise must be shipped and received by our processing department within 30 days from original ship date. Please include your original packing slip. Your return postage, original shipping charges will not be refunded. Refunds (minus shipping cost) will be made when product is received.

Care and Use

Can I hang my artwork outside?
Our artworks should not be hung in direct sunlight for prolonged periods of time and should avoid moisture.
Can I hang my artwork in a bathroom or humid area?
Because the mediums used are a natural product that will shrink and swell due to significant changes in temperature or humidity, it should not be hung in a bathroom or directly over a heat source.
How do I clean / maintain my canvas?
The best way to clean your art piece is with a soft duster.